Spa Wellness Sales Coordinator - Arizona Biltmore

Spa Wellness Coordinator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

The Spa Wellness Coordinator is responsible for supporting the coordination of spa and recreation group events by booking group reservations, managing reservations, assisting with event planning, and collaborating with sales, catering, and spa leadership teams. This role helps ensure smooth daily operations, effective communication across departments, and successful execution of group experiences, while also supporting site visits, client interactions, and administrative tasks as needed.

Essential functions include:

• Support the coordination of spa and recreation group events while assisting with daily operations to ensure a seamless guest experience
• Develop and implement new processes for group bookings, ensuring clear communication across all departments
• Collaborate closely with the Spa and Fitness Manager and Catering team to support prospective business opportunities
• Coordinate and schedule site visits in partnership with the Sales team and Spa and Fitness Manager to drive group revenue
• Communicate directly with clients and guests to organize and confirm group reservations
• Assist in the planning and on-site execution of ancillary group events
• Partner with the Sales Manager to maintain effective communication across catering, events, and sales teams
• Manage group reservation scheduling and collaborate with Spa Leadership to ensure appropriate staffing levels for each group event including spa buy-outs, recreation activities, etc.
• Provide support to department by assisting with phone coverage as needed
• Participate in site visits, pre-convention meetings, and resume meetings as required

What are we looking for?

Education:

• High School Diploma
• Four (4) year college degree, preferred

Experience:

• At least one (1) year of coordinating large group events in hospitality industry, preferred
• At least one (1) year of customer service experience
• At least one (1) year of experience working in spa and/or fitness
• At least one (1) year of experience with Book4Time, preferred

Compensation: Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.