Tax Innovation - Application Support Lead

Senior Manager, DevSecOps Engineering

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in DevSecOps at PwC will focus on minimising software threats by integrating development, operations and security industry leading practices in order to validate secure, consistent and efficient delivery of software and applications. You will work to bridge the gap between these teams for seamless and secure application and software development.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Tax Innovation team you will provide hands-on technical support and take ownership of the end-to-end support for specific Tax applications. As a Senior Manager you will lead large projects and innovate processes, focusing on delivering results and maintaining operational excellence while interacting with clients at a significant level.

Responsibilities

- Oversee the entire support process for designated Tax tools

- Engage with clients to foster meaningful interactions and relationships

- Utilize analytical skills to solve intricate challenges in Tax applications

- Mentor and guide team members to elevate their performance

- Maintain a commitment to delivering quality results and client satisfaction

What You Must Have

- Bachelor's Degree

- 8 years of experience in application support, with a solid understanding of CI/CD (Continuous Integration/Continuous Deployment) pipelines, cloud infrastructure on Azure

What Sets You Apart

- Experience with Azure cloud platforms and services

- Skilled in SQL and Kusto Query Language

- Proven experience with CI/CD pipelines and Microsoft DevOps

- Mentoring and training junior engineers

- Understanding of Identity Management principles

- Demonstrating exceptional communication skills

- Experience with monitoring tools like DataDog

- Proven understanding of ITIL processes

Travel Requirements

Up to 20%

Job Posting End Date

The salary range for this position is: $124,000 - $335,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.