Tech Delivery Coordinator

Tech Delivery Coordinator

PwC Overview: At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We are a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax, and advisory services.

PwC Middle East Overview: Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond. Our culture is one of inclusivity and care, where we respect each other and our differences. It’s one that supports collaboration, teamwork, and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table.

Line of Service and Overview: Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise, and our operational delivery to help clients solve complex problems.

Role Summary: The Tech Delivery Coordinator is a critical support role within PwC’s Technology Managed Services (TMS) delivery function. This role ensures smooth coordination across delivery engagements by managing resource tracking, onboarding support, documentation accuracy, and dashboard updates. The coordinator provides the support needed for efficient project execution and service quality. Working closely with delivery leads, vendors, and internal stakeholders, the coordinator helps maintain visibility across project teams, tracks resource activities, flags delivery risks, and supports post-award mobilization. This role is instrumental in driving consistency, organization, and agility across the delivery lifecycle.

Key Responsibilities:

• Initiate and follow up on resource profile requests across internal and external delivery channels.
• Collaborate with third-party vendors to identify profiles that fill capability gaps.
• Manage the lifecycle of vendor Joint Business Requests (JBRs), including initiation, refresh, and status tracking.
• Monitor resource engagement across ongoing projects and report utilization trends.
• Track and flag resources on the bench or inactive across delivery cycles.
• Coordinate onboarding and mobilization activities following contract award.
• Support delivery readiness and flag issues or delays during the transition period.
• Collect and share delivery feedback to help improve KPIs and onboarding processes.
• Maintain and update delivery dashboards, trackers, and project documentation.
• Support preparation of Monthly and Quarterly Service Reviews by consolidating delivery metrics, risks, and resource data.
• Assist leadership and delivery managers with ad hoc reporting needs.

Required Skills & Experience:

Professional Experience:

• Exposure to consulting or managed services environments, especially during service transition or project ramp-up phases.
• Experience working in multi-vendor environments and tracking project-level resource activities.

Delivery & Operational Knowledge:

• Familiarity with Agile, ITIL, Waterfall, or hybrid delivery models.
• Comfortable using delivery tools, trackers, and dashboards.
• Basic understanding of vendor management and resource onboarding processes.

Soft Skills:

• Strong written and verbal communication in both English and Arabic.
• Excellent coordination and organizational capabilities.
• Ability to manage multiple tasks independently and under tight timelines.
• Collaborative mindset with the ability to interface across delivery, operational, and commercial teams.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Operations, IT, or related field.
• Certifications such as ITIL, Agile, or PMP (or in progress) are a plus.
• Experience in content governance, delivery tooling, or knowledge management is an added advantage.

Minimum years experience required:

• 3–5 years in delivery coordination, PMO, project support, or service enablement roles.