IT Support Analyst

PwC IT Support Services Team Member

Kia Ora,

At PwC, our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you'll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

This is a place to keep growing. You'll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

About the Role

As part of our internal IT support services team (NZiT) you will be a representative and champion for all technology and applications, providing support and advice to the wider business and staff. Some of your key responsibilities will include:

• Being the first point of contact either onsite or by phone, ticketing system or email re staff IT issues
• Troubleshooting and helping staff get ahead with best practices, and productivity tips
• Providing training on existing and new hardware and applications
• Supporting and delivering technology tasks
• Managing documentation and continuous improvement of knowledge base for NZiT staff as well as customers
• After hours support on a rostered basis

Skills You Will Bring or Develop in This Role

As a frontline and onsite contact in our PwC Wellington office, we are seeking an individual who can bring their passion for technology along with their exceptional customer service skills, to provide a great experience to our staff. You will be working alongside a senior team member who is an expert in their field so you will be provided with the support and training to be a tech savvy go-to within the firm.

Ideal applicants will have:

• IT degree or related IT qualifications
• Excellent communication (verbal and written) skills
• Strong problem solving and listening skills
• Ability to quickly build strong working relationships
• Strong analytic skills for Application Support

Highlights of Working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days' paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you'll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days provided each year during our annual summer shutdown period; purchase up to two extra weeks' annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site.