In - senior Associate_it Technician_in_it_ Services Co_ifs_pan India

IT Technician

Candidate will be responsible for maintaining and troubleshooting computer systems, networks, and software applications. You will provide technical support to end users, ensuring that all raised issues are resolved promptly and efficiently.

Key Relationships:

• End-Users
• Network Engineers
• System Administrators

Responsibilities:

Main Accountabilities:

• Support and maintain IT infrastructure, including but not limited to device management, peripherals, printers & workstations.
• Provide technical support and training to end-users.
• Perform regular system updates, backups and health checks.
• Assist in the implementation of new technologies and systems.
• Document technical issues and ensure the ITSM standards are followed.
• Ensure processes of support are aligned to firm data standard policies.

Critical Skills, Knowledge, and Experience:

• Strong knowledge of Windows and Mac operating systems, Mobile devices enterprise software applications, and mobile device management (MDM) solutions.
• Experienced with endpoint management tools such as: SCCM, Intune and WorkspaceOne
• Experienced with AD environment and windows Group policy
• Experienced with scripting languages such as PowerShell
• Experienced on platform M365
• Printer technology
• Experience with troubleshooting hardware and software issues.
• Knowledge of network protocols and hardware.
• Familiarity with IT service management tools and SNOW ticket tool
• Basic understanding of cybersecurity principles
• Basic understanding of AV devices

Key Personal Attributes:

• Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.
• Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect.
• Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.
• Value Driven: Demonstrates a strong commitment to ethical principles and organizational values, ensuring that all actions and decisions align with the company's mission and integrity standards.
• Willingness to learn and grow in the Network & Systems team and keep abreast with industry trends

Education qualification:

• Bachelors

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

M365 certification

ITIL v4s

Required Skills:

• DevOps

Optional Skills:

• Accepting Feedback
• Active Listening
• Amazon Web Services (AWS)
• Analytical Thinking
• Architectural Engineering
• Business Continuity
• Cloud Architectures
• Cloud Compliance
• Cloud Infrastructure
• Cloud Migration
• Cloud Virtualization
• Communication
• Continuous Deployment
• Continuous Integration/Continuous Delivery (CI/CD)
• Creativity
• Data Infrastructure
• DevOps Practices
• Disaster Recovery
• Embracing Change
• Emotional Regulation
• Empathy
• Google Cloud Platform (GCP)
• Hardware Troubleshooting
• Hybrid Cloud
• And 31 more