In - associate – Salesforce Configuration Analyst – IT Services Co. _ IFS – PAN India

Salesforce Configuration Analyst

At PwC, our people in business application consulting specialize in consulting services for a variety of business applications, helping clients optimize operational efficiency. These individuals analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimizing operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

The Salesforce Configuration Analyst will be responsible for ongoing worldwide support and configuration requests specific to PwC Salesforce implementation.

Responsibilities:

• Provide day-to-day technical support to Salesforce Users globally (L2)
• User access rights management
• Deliver documentation on how to use Salesforce solution
• Identify, diagnose, and resolve technical problems, escalate and track problems appropriately
• Create and maintain reports and dashboards across functional groups
• Create and maintain report types
• Manage elevated access requests
• Analyze integration issues and data flows
• Understanding and experience with general Salesforce setup, functionality and configuration such as workflows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.
• Reports and dashboards development/maintenance experience. Metadata analysis experience.
• Troubleshooting incidents in stage and production environments, ServiceNow familiarity for reporting and configuration
• Skills in CRM Analytics administration and familiarity with dashboards, lenses, recipes, data sets, etc. is a plus;
• Proficiency with Data Loader, Workbench tools, etc.

Mandatory skill sets:

• 3+ years experience in enterprise-level Salesforce projects/large global projects using ITIL methodologies with repeated and demonstrable success
• 3+ year experience in Salesforce configuration within Sales Cloud in Lightning Experience, including permissioning, object relationships, triggers, workflow, and front-end configuration
• Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, etc.
• Understanding of when to use configuration vs customization.

Preferred skill sets:

• Advanced Excel skills and MS Office applications is desirable
• Very good written and spoken English

Years of experience required: 3+ yrs

Education qualification: Any UG/PG

Certifications: Not specified

Required Skills: ServiceNow Platform

Optional Skills: Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages: Not specified

Travel Requirements: Not specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date: January 11, 2026