Wholesale Operations & Customer Service Specialist

Wholesale Operations & Customer Service

The Wholesale Operations & Customer Service will receive and process customer orders, inquiries, and complaints covering items or products ordered in the respective area. Proactively maintain an ongoing relationship with key customers and sales staff, to ensuring the greatest client satisfaction and lead the after-sale service to the excellence.

Key Responsibilities

• Customer & Sales Support:

  • Maintenance of Customers' master data

  • Address customer and sales team complaints promptly and professionally.

  • Provide accurate information and guidance to the assigned customers via phone or email

  • Ensure troubleshooting in case of issues with the delivery, through a coordination with the functions involved

  • Serve as communication link between customers and sales staff to assure responsiveness

  • Manage and review on a weekly basis the shipping reports to the Sales Team of the assigned area

• Order Processing:

  • Manage efficiently orders submitted by the sales team and ensure smooth order flow through our SAP system.

  • Verify the adherence of the order book with the requested delivery date and the agreements in place supporting the inbound process

  • Verify the adherence of returns and markdowns with the agreements in place supporting the logistic /outbound process

  • Track order activity, and alert appropriate staff of any potential delivery problems.

• Orderbook Management:

  • Overseeing the picking, packing and shipping process for the customers and informing accordingly

  • Daily monitoring of the order book to ensure sales orders are processable

  • Manage and resolve customer delivery discrepancies

• Logistics Coordination:

  • Collaborate with our local warehouse partner managing orders and delivery notes and follow up on shipments to ensure timely delivery.

• Credit & Finance Liaison:

  • Collaborate with the credit and sales teams to address any orders affected by credit limits.

  • Work closely with the Credit and Finance teams on payments, collaterals, and account reconciliations in order to smooth and facilitate the shipping process.

The Ideal Candidate

• Previous 2-3 years of experience in Supply Chain - Customer Service

• Effective communication skills in both written and oral.

• Self-controlled with a good communication attitude to communicate effectively across the organization

• Proficiency in relevant SAP transactions (orderbook management)

• Proficiency in MS Office applications

• Fluency in English (written and spoken)

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.