Customer Service Representative [fixed - term For 2 Years]

Your Mission

Kundenbetreuung mit Weitblick: You care for defined key account customers on an operational level and build sustainable, future-oriented business relationships.

Auftragsmanagement mit Verantwortung: You record, check, and process incoming orders – including availability check, price and condition comparison, often via EDI. You are the first point of contact for all order-related issues.

Lieferprozesse im Griff: You ensure that customer-specific shipping instructions are adhered to and that the timely delivery functions smoothly – in close coordination with our warehouse and other internal interfaces.

Orderbook-Management: You monitor and maintain order stocks and work closely with our key account managers and cross-functional teams such as purchasing, accounting, IT, marketing, and merchandising.

Datenanalyse & Reporting: You analyze and link various data sources, prepare reports, and visualize relevant key figures to support data-based decisions.

Your Talent

Berufserfahrung: 2–3 years of experience in the customer service sector, ideally with direct customer contact and complex structures.

Prozessverständnis: You have a good sense of processes and bring a high affinity for complex work and customer structures.

Sprach- und IT-Kompetenz: Negotiating-level German and English proficiency as well as a confident use of MS Office, especially Excel, Teams, and SharePoint.

Arbeitsweise: You work independently, autonomously, and think ahead.

Persönlichkeit: You are committed, a true team player, and characterized by a conscientious work ethic.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.