PTS Support Technician - Richmond, VA

PTS Support Technician - Richmond, VA

Join Publix Technology - Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level—from internships to technical leadership. Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs—build the future of technology for Publix.

The Publix Technology Services (PTS) Support Technician position will provide IT technical support for the Richmond, VA area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores.

Responsibilities:

• Perform installation, repair, and preventive maintenance of IT hardware including:
• Desktop computers
• Servers
• Laser and thermal printers
• Point of sale systems
• Barcode scanners
• Weighing devices
• Networking systems
• Support Publix retail stores through on-site visits
• Travel between store locations to perform technical tasks
• Work variable shifts based on project demands and support schedules
• Perform tasks during overnight, evening, early morning, and daytime hours
• Complete approximately 60–70% of work between 6:00 PM and 6:00 AM, Monday through Friday. Occasionally work Sunday nights as needed.
• Augment support in other geographic areas when required

Required Qualifications:

• Candidate must live in the Richmond, VA area, or surrounding area, or must be willing to relocate there upon acceptance of the position
• Associate degree in information technology or equivalent experience
• 1+ year of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools

Preferred Qualifications:

• Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
• 3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment