Senior IT Service Desk Technician

Senior IT Service Desk Technician

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

Public Storage is looking for a Senior IT Service Desk Technician to join our team. The Sr IT Service Desk Technician will provide level 2 telephone and service desk technical support to field and corporate users related to hardware, software, and network.

Essential Duties and Responsibilities

• Resolve level 2 troubleshooting for connection, network issues, hardware problems, software errors, gate problems, phone/fax problems and escalate issues when needed.
• Identify and troubleshoot system wide hardware, software or network issues and escalate as necessary.
• Provides second level support and maintenance for complicated/integrated incidents.
• Configure new or replace existing property computer hardware.
• Evaluates risk potential and recommends solutions.
• Contributes and/or leads various projects.
• Support field and corporate employees in the use of web-based property management programs, accounts payable, and time-entry programs.
• Assist property managers in resolving input errors.
• Answer questions regarding proper use of property operations software.
• Process password and proxy access requests.
• Triage and open service desk tickets for messages, self-service and live incoming calls.
• Run system performance and availability tests.
• Verify daily LOA/Termination Reports, Daily Recaps, and DMPortal verifications.

Qualifications

High school diploma or general education degree (GED) and two years related experience and/or training; or equivalent combination of education and experience required.

Knowledge, Skills and Abilities

• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to handle high-stress situations and large call volumes.
• Proficiency on PC Systems and related software.
• Windows knowledge
• Proficiency with web-based application concepts
• Proficiency with basic networking concepts
• Ability to complete tasks that are varied and require independent judgement.
• Ability to create documents w/peer review.

Additional Information

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.