Desktop Support IT Technician

Desktop Support It Technician

A technician installs hardware and software for businesses, maintain computer systems and equipment, and diagnose, troubleshoot, and repair issues that may interfere with the daily functions of a business. They also provide support to any members of an organization who needs computer-related technical assistance. Position's primary focus may be in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Works independently with minimal supervision and may assist in training, scheduling and distributing work of other staff members, students, casuals and temporary workers. Updates supervisor on status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support. Responsibilities may shift based on strategic goals, emerging technologies, operational requirements, or leadership direction.

Job Responsibilities

• Independently troubleshoot and resolve routine hardware/software issues
• Perform basic diagnostics for network connectivity problems
• Update and test website features and plug-ins under supervision
• Maintain accurate documentation of technical procedures and solutions
• Provide guided support to GL24s and interns

Job Specific Qualifications

Required

• Bachelor's degree with at least 2 years of relevant work experience. In lieu of a bachelor's degree at least 6 years of relevant work experience

Minimum Years of Experience

2 years of experience

Education

Bachelors