IT Support Officer

IT Support Specialist

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and ensure the smooth operation of hardware, software, and network systems. This role will be responsible for troubleshooting issues, responding to end-user requests, and maintaining system reliability to support daily business operations. The ideal candidate will collaborate with cross-functional teams, deliver timely technical solutions, and contribute to enhancing overall user experience in alignment with company standards and objectives.

What are we expecting from this role?

• Diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain workstations, Android tablets, printers, Conference systems, Audio systems, and other IT equipment.
• Support Microsoft Office 365, Windows, VDI, Cloud and common business applications. Maintain accurate documentation of issues, solutions, and user guides.
• Escalate unresolved issues to the appropriate internal teams, regional and vendor.
• Assist in onboarding and offboarding employees, including account setup and equipment provisioning such as workstations, tablets and VDI.
• Ensure compliance with IT policies and security standards with regional and local policy.
• Support IT Ops in endpoint security matters, including patching, AV, DLP, etc.
• Other tasks assigned by the line manager.

Who are we looking for?

• Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• 1–2 years of experience in IT support or help desk roles. Strong knowledge of Windows operating systems and VDI.
• Familiarity with Active Directory, Office 365, and basic networking concepts.
• Experience with ticketing system. Excellent problem-solving and communication skills.
• Fluent in both English and Burmese. Ability to work independently and manage multiple tasks.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.