Customer Solutions Specialist | Customer Service [coc0019216]

Customer Solutions Specialist | Customer Service

ProSidian Seeks a Customer Solutions Specialist | Customer Service for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 216 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Customer Service & Solutions Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Customer Service & Solutions (Customer Solutions Specialist) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Identify customer pain points and propose solutions.

Collaborate with internal teams to implement fixes.

Follow up on customer satisfaction.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 611 East 4th Street Charlotte, NC 28202

Desired Qualifications For Customer Solutions Specialist | Customer Service (COC0019216) Candidates:

2–4 years customer service experience, solution-oriented roles preferred.

Associate's or bachelor's degree preferred.

Primarily focused on Professional and Management Development Training initiatives and aligned with 216 activities 216 Functional Area Activities.

Analytical thinking, communication, relationship management.

Initiative, customer advocacy, problem-solving.

May handle VIP or high-value accounts.

Tracks and reports solution success metrics.

Often serves in a hybrid support/sales role.