Call Center Agent | Customer Service [coc0020217]

Call Center Agent | Customer Service

ProSidian Seeks a Call Center Agent | Customer Service for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 217 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Call Center Operations Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Call Center Operations (Call Center Agent) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Call Center Agent | Customer Service [COC0020217]

Handle large volumes of calls daily.

Document customer issues and resolutions.

Meet established call metrics and KPIs.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 612 East 4th Street Charlotte, NC 28202

DESIRED QUALIFICATIONS FOR CALL CENTER AGENT | CUSTOMER SERVICE [COC0020217] (COC0020217) CANDIDATES:

Prior call center or customer-facing experience.

EDUCATION / EXPERIENCE REQUIREMENTS / QUALIFICATIONS

High school diploma or GED.

Prior call center or customer-facing experience.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Call Center Agent | Customer Service [COC002020217] Candidates shall work to support requirements for Customer Service Functional Area Services and shall work as a Call Center Agent | Customer Service [COC0020217].

SKILLS REQUIRED

Primarily focused on Professional and Management Development Training initiatives and aligned with 217 activities 217 Functional Area Activities.

Active listening, communication, multitasking.

COMPETENCIES REQUIRED

• Resilience, adaptability, professionalism.

ANCILLARY DETAILS OF THE ROLES

• May support chat or email channels.
• Participates in call quality monitoring programs.

OTHER DETAILS

Works within performance-driven environment.

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