Support Technician 2

Support Technician 2

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. This role is located in our Overland Park, KS office.

We are looking for a highly motivated and skilled Support Technician 2 to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner.

Responsibilities:

• Troubleshoot hardware and software issues, ensuring timely resolution
• Provide technical support to end users via phone, tickets, email, and in-person
• Document and track issues using our ticketing system, and escalate when necessary
• Assist in setting up and configuring computer systems and applications
• Maintain accurate user accounts and permissions
• Educate users on best practices and IT policies and stay up to date with new technologies
• Collaborate with other members of the IT team to ensure that customers receive the highest level of service
• Generates and maintains dashboards and reports that track product health and success metrics
• Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues

Qualifications:

• 3+ years of experience in IT support
• High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
• Experience supporting customers in corporate environment
• Experience with IT Service Management ticketing systems
• Experience with Azure M365 and AWS preferred but not required
• Basic understanding of computer systems, networks, and software applications
• Strong problem-solving skills and ability to troubleshoot and think logically
• Experience with Microsoft Windows and Office, as well as experience with desktop hardware
• Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment