Tech Customer Support - German Speaker

Tech Customer Support - German Speaker

Technical Customer Support Representative with German provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.

Job Duties and Responsibilities:

Problem solving with the customers in German to bring about a speedy resolution to their enquiries.

Handle a substantial number of customer calls/emails/chats resolved in timely manner and to an excellent level of customer satisfaction.

The maintenance of a detailed history on the Call Management System of all issues reported to customer support.

Achieve agreed targets (KPIs) and deliver excellent customer service.

Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.

The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

Job Skills and Qualifications:

2 - 3+ year helpdesk experience

Have good working knowledge of computer configurations and operating systems

Excellent time management and organizational skills

Excellent communication skills

Excellent customer care skills

Previous knowledge of project work

Language Skills: Excellent English + German

Base Range: PLN 68,300 – PLN 93,800 + bonus target

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work. Our benefits include: MultiSport Card, Private Medical Insurance with Dental/Vision Coverage, Parental Leave Program with Child Care Subsidy. In addition to paid annual leave plus public holidays, Promethean offers the following paid leave: Birthday day off, Multicultural day off, Two Volunteering Days. Well-Being Programs (For example, company-wide health challenges), Reward and Recognition Program, Fruity Tuesdays. And more!

Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.

For information regarding personal information we collect and our use of such data please see our privacy policy.