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Customer Service Representative

Input call data accurately into warehouse database systems to support customer service operations
Whitsett, North Carolina, United States
Entry Level
$15 USD / hour
yesterday
ProLogistix

ProLogistix

Specializes in staffing and recruiting for logistics, warehousing, and distribution companies.
1 Similar Job at ProLogistix

Customer Service Representative

ProLogistix is currently seeking Customer Service Representatives for a prestigious client in Whitsett, NC.

Schedule and Pay for Customer Service Representative:

  1. Monday – Friday 7:30am-4:30pm
  2. $15.00/hr

Job Duties for Customer Service Rep include, but not limited to:

  • Update database systems by inputting information from each call and keeping every customer field current
  • Provide status feedback to customers, end users and call center
  • Provide escalation data to support decision making for larger accounts
  • Provide invoices to customer for billable repairs
  • Payment collections
  • Overtime will be required during peak season
  • Work on special short-term projects to offer customized support for new products or products at end-of-life
  • Monitor the customer satisfaction levels and develop methods for increasing scores
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers

As a Customer Service Rep for ProLogistix We Offer You:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work!
  • FREE ONLINE skills training

Required Skills:

  • High School Diploma or GED Certificate Preferred Technical/Functional Skills
  • Minimum 1 year recent quality experience a plus • Quality assurance experience is required
  • Must be a team player
  • Have a keen eye for detail
  • Quality certifications or memberships is a plus
  • Able to work 8, 10 or 12 hour shifts and overtime in a warehouse environment
  • Able to move boxes, totes and products and lift up to 50 lbs.
  • Able to stand up and bend for entire shift
  • Able to count accurately
  • Experience working with technology – RF scanners, warehouse computers
  • Able to follow written and verbal work instructions
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Customer Service Representative
Whitsett, North Carolina, United States
$15 USD / hour
Customer Success
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About ProLogistix
Specializes in staffing and recruiting for logistics, warehousing, and distribution companies.