Property Manager (real Estate & Customer Experience, Manager)

Property Manager (Real Estate & Customer Experience, Manager)

At Prologis, we create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team that strives to provide best-in-class service to customers in our 17.3 million square feet of industrial buildings in the Phoenix Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office of 20+ staff members, with the support and sophistication of a large international company.

Key responsibilities include:

• Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance.
• Perceptive; anticipate customer needs to provide proactive solutions.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).
• Must be able to own and maintain strong, long-term relationships with portfolio of customers.
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights.
• Proficient in lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Building blocks for success:

• 5+ years of industrial/commercial real estate or equivalent experience preferred.
• A valid driver's license is required with the ability to travel to multiple properties.
• Must have a current Real Estate sales license in the State of Arizona or be able to obtain a license within six months of commencing employment.
• Demonstrate a commitment to delivering proactive and responsive customer service.
• Able to adapt to change and willingness to take on new company initiatives.
• Strong interpersonal skills with the ability to build meaningful relationships.
• Strong mathematical and analytical skills.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Strong organizational and time management skills.
• Ability to process data and complete recurring variance reports.
• Excellent interpersonal and communication skills.
• Flexibility to work extended hours when required.

Preferred:

• Experience with budgeting cycles and CAM reconciliation processes.

Hiring salary range of $86,000 -$118,000. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.