Customer Service Representative - Remote Eligible

Our client is a recognized leader in education and training, dedicated to delivering exceptional learning experiences through online courses and live lectures. With a strong commitment to supporting both faculty and students, they foster an environment where innovation, teamwork, and service excellence are at the core of everything they do.

Location
Fully Remote

• Weekday Hours: 9:00 AM – 6:00 PM CST

• Weekend Schedule: 8 hours between 6:00 AM – 7:00 PM CST

Role Overview
The Customer Service Representative will play a pivotal role in supporting both customers and faculty, ensuring a seamless experience with online courses and real-time lectures. This role primarily involves email, Zoom, and chat support, with phone support as needed. It is ideal for someone looking to expand their expertise in customer service while contributing to a collaborative, growth-oriented team.

Key Responsibilities

Customer Support

• Provide prompt, courteous assistance via email, chat, Zoom, and phone.

• Respond to inquiries professionally, actively listening and resolving issues effectively.

Zoom Course Facilitation

• Support faculty with Zoom course kick-offs and help customers with sign-in processes.

Inquiry Management

• Handle phone inquiries, respond to website form submissions, and manage requests related to course approvals, receipts, and certificates of attendance.

CRM Management

• Track and log customer interactions in Salesforce CRM, ensuring accuracy and organization.

Collaborative Communication

• Stay aligned with management on new services, policies, and procedures.

• Provide support and solutions in line with company standards.

Qualifications

Experience

• Familiarity with sales or marketing principles is a plus.

• Experience with Salesforce or other CRM platforms is beneficial, but not required.

• Applicants with or without a college degree are welcome to apply.

Skills

• Fluent in English, with excellent verbal and written communication.

• Highly organized, detail-oriented, and able to manage multiple tasks.

• Tech-savvy, comfortable with Zoom and email inbox management.

• Strong team player, able to thrive in a collaborative, supportive environment.

What Success Looks Like

• Efficiently assist customers in accessing live courses with minimal disruptions.

• Professional and friendly support that reflects the company's values.

• Accurate CRM records and clear team communication.

• Effective collaboration within a detail-oriented, supportive team.

Opportunity
This role offers an excellent chance to make a meaningful impact on the customer experience within the healthcare education industry. If you are organized, communicative, and tech-savvy, this is a unique opportunity to grow your career while working in a supportive and team-driven environment. Apply now!

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets