Online Customer Service Advisor
ProCook
Online Customer Service Advisor
Join Our Team as an Online Customer Service Advisor at ProCook - temporary position. Are you passionate about providing exceptional customer service? ProCook is searching for dedicated Online Customer Service Advisors to join our vibrant team during our busiest time of the year!
In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.
This is a temporary position until end of January 2026.
Your Role:
As an Online Customer Service Advisor, you will handle customer inquiries through various channels including live chat, phone, email. You will provide assistance, resolve issues, and deliver an outstanding level of service. This role is a part time role and follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability is a MUST on a rotational basis following training. We have 3 roles available: The rota for team 1: Week 1: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm
Week 2: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm
The rota for team 2: Week 1: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm
Week 2: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm
A Day in the Life:
- Respond to customer inquiries promptly and professionally through different communication channels (phone, email, live-chat).
- Assist customers with product information, order tracking, and returns.
- Work closely with the sales and operational teams to address customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to management on recurring issues and customer suggestions.