Customer Service Specialist For Eyewear Store

Customer Service Specialist

We are an employment agency and seeking the Customer Service Specialist for a Japanese eyewear company in Torrance, CA. They are a well-known eyeglass retailer in Japan, offering easy-to-wear and fashionable designs. They have a friendly staff and a comfortable working environment!

Company Industry: Retail

Salary: $21 - $25 / hour

Employment type: Full time

Benefits: Health, Dental, and Vision insurance / Paid time off and paid sick leave / Free eyewear and friends and family discounts / Team outings every month / Commuter benefits

Language: English

* Essential Functions

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism.
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations.
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions.
• Ensure speed, efficiency, and accuracy in creating eyewear products.
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member.
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals.
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic.
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

* Qualifications

• High school or equivalent (G.E.D) education
• ABO Certification preferred
• More than 2 years of experience in the optical industry.
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
• One year of retail experience
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room