Senior Account Manager - Medical Communications

Accelerating Life-Changing Solutions To Global Healthcare Challenges

Accelerating life-changing solutions to global healthcare challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision. This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone's responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional.

At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.

The Role

The Senior Account Manager plays a key role in delivering high-quality service to our clients through effective account, financial, and project management while supporting strategic growth and operational excellence. Reporting to the Client Services Director or Account Director, the role involves overseeing multiple client accounts, ensuring projects are delivered on time, within budget, and to the highest standard. Responsibilities include managing account performance, leading client communications, maintaining strong client relationships, and supporting strategic account planning and delivery. The Senior Account Manager is also responsible for tracking budgets, forecasting revenues, and contributing to business development by identifying opportunities within existing and new accounts.

This role requires strong leadership and people management skills, including mentoring and developing junior team members. The successful candidate will be highly organized, commercially aware, and confident managing complex projects with minimal supervision. With around five to six years' relevant experience, they will demonstrate exceptional client handling, project management, and strategic insight, alongside a strong understanding of the pharmaceutical and medical communications industry. Proactivity, initiative, and excellent communication skills are key, as is the ability to balance commercial objectives with client satisfaction and team collaboration.