Technical Support Manager

Technical Support Manager

PrideStaff is seeking a career-minded Technical Support Manager for a manufacturing company based in Bend, Oregon. This role is designed for a leader with a strong mechanical/electrical aptitude and a passion for high-level customer service. You will oversee the support team and act as a subject matter expert utilizing CNC technology.

Key Responsibilities

• Manage the technical support team to ensure efficient resolution of customer inquiries and high service standards.
• Provide expert troubleshooting for machine setup, repairs, and diagnostics via phone, email, and in-person.
• Diagnose mechanical and electrical failures using multi-meters, hand tools, and CAD/CAM software.
• Conduct remote and on-site training for clients on CNC plasma table operation and maintenance.
• Utilize ERP, CRM, and CNC software to log cases, manage customer data, and process part/warranty orders.
• Travel as needed for on-site diagnostics, repairs, and customer training.

Qualifications

• 2+ years in technical troubleshooting (customer service or production environment preferred).
• Strong understanding of electrical components (switches, relays, sensors, drivers, motors) and proficiency with hand tools/multi-meters.
• Proficient in Microsoft OS and email; experience with ERP/CRM and CAD/CAM software is a plus.
• Excellent communication, a calm demeanor under pressure, and a high level of accountability.
• Ability to thrive in a fast-paced, organized team environment.
• High School Diploma required; Associate/Bachelor's degree or technical certification preferred.

Work Environment

• Professional office setting utilizing standard office equipment.
• Requires a positive, personable approach to complex problem-solving.
• Opportunities for growth within a successful, expanding Bend-based company.