Customer Support Specialist

Customer Support Specialist

We are currently seeking a candidate for a Customer Support role who will support both our Wholesale and Retail departments.

Below are the key qualifications and responsibilities we're looking for:

Requirements:

• At least 2 years of Customer Service experience required.
• Bilingual in English and Spanish
• Strong communication and organizational skills
• Proficient in Excel and general computer applications

Responsibilities include:

• Scheduling installation and service appointments
• Collecting payments for outstanding customer balances: Wholesale and Retail Department
• Updating project status in Excel spreadsheets for both departments
• Answering and directing incoming calls to the appropriate extensions
• Providing backup support to the Wholesale department, including finishing quotes and responding to emails.
• Sales support, quotes, customers call, updates on orders, collecting balances on orders.
• Scheduling appointments

Schedule: Monday - Friday 7:45am - 4:30PM

Pay Range: $18-20 p/hour

Compensation / Pay Rate (Up to): $18.00 - $20.00 Per Hour

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.