Customer Support Associate

Customer Support Associate

Pay Rate: $16/hr. Location: Fort Myers, FL Employment Type: Monday - Friday Experience: 1+ Year Call Center

Customer Support Associate Job Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with patience and empathy
• Maintain detailed records of customer interactions in our database system
• Identify and escalate priority issues to appropriate team leads or managers
• Provide product information and guidance to help customers make informed decisions
• Follow up with customers to ensure their concerns have been fully addressed
• Meet individual and team performance metrics for response time and customer satisfaction
• Contribute to a positive team environment through active participation and communication

Customer Support Associate Skills Required

• Excellent verbal and written communication skills
• Ability to remain calm and professional in challenging situations
• Proficiency with computers and ability to learn new software systems quickly
• Active listening skills and genuine desire to help others
• Time management skills with ability to handle multiple tasks simultaneously
• Positive attitude and team-oriented mindset

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Company Overview: Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.

Compensation / Pay Rate (Up to): $16.00 - $16.00 Per Hour