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Customer Support Associate

Handle inbound customer inquiries via phone, email, and chat to resolve issues promptly.
Fort Myers, Florida, United States
Junior
$16 USD / hour
yesterday
PrideStaff

PrideStaff

Provides staffing and recruiting services connecting employers with temporary, temp-to-hire, and direct-hire talent across multiple industries.

Customer Support Associate

Pay Rate: $16/hr. Location: Fort Myers, FL Employment Type: Monday - Friday Experience: 1+ Year Call Center

Customer Support Associate Job Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints with patience and empathy
  • Maintain detailed records of customer interactions in our database system
  • Identify and escalate priority issues to appropriate team leads or managers
  • Provide product information and guidance to help customers make informed decisions
  • Follow up with customers to ensure their concerns have been fully addressed
  • Meet individual and team performance metrics for response time and customer satisfaction
  • Contribute to a positive team environment through active participation and communication

Customer Support Associate Skills Required

  • Excellent verbal and written communication skills
  • Ability to remain calm and professional in challenging situations
  • Proficiency with computers and ability to learn new software systems quickly
  • Active listening skills and genuine desire to help others
  • Time management skills with ability to handle multiple tasks simultaneously
  • Positive attitude and team-oriented mindset

Benefits of working with PrideStaff:

  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay

Company Overview: Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.

Compensation / Pay Rate (Up to): $16.00 - $16.00 Per Hour

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Customer Support Associate
Fort Myers, Florida, United States
$16 USD / hour
Customer Success
About PrideStaff
Provides staffing and recruiting services connecting employers with temporary, temp-to-hire, and direct-hire talent across multiple industries.