Customer Service Support Specialist

Customer Service Specialist

Location: Newbury Park, CA

Pay: $22 per hour

Schedule: Monday–Friday 7:30 AM to 4:00 PM

A fast-growing e-commerce company specializing in curated travel-sized and trial-sized products for both retail and wholesale clients. Their clients include major corporations, non-profit organizations, and individual consumers who rely on them for efficient, high-quality service. Since day one, customer satisfaction has been at the core of their business. They are passionate about delivering timely, personalized support that builds lasting customer relationships. If you're looking for a company that values your contributions and initiative, we'd love to meet you.

Your Responsibilities Would Be:

• Respond to customer inquiries via email and phone with professionalism and a customer-first attitude
• Support clients with order modifications, including cancellations, address changes, or item substitutions
• Process returns, exchanges, and refunds in a timely and accurate manner
• Communicate with customers about out-of-stock or delayed items and offer appropriate alternatives
• Utilize shipping software to verify and reformat addresses, print shipping labels, and ensure timely dispatch
• Accurately enter and track customer data for billing and service purposes
• Assist with general administrative and clerical tasks to support the department
• Attend staff meetings, provide updates on customer issues, and contribute ideas for service improvements
• Proactively identify potential service issues and escalate when necessary
• Take ownership of your role, ensuring responsibilities are met without direct supervision

What We're Looking For:

• Reliable and Punctual: You take pride in showing up and following through
• Excellent Communicator: Strong verbal and written skills are essential for clear, empathetic interactions
• Detail-Oriented: You can spot inconsistencies and ensure every order is processed correctly
• Problem Solver: Able to think critically and find creative solutions when issues arise
• Independent Worker: You can manage your workload, prioritize effectively, and meet deadlines without micromanagement
• Team-Oriented: While independent, you're also collaborative and value clear communication with teammates
• Experience using Shopify or other e-commerce platforms
• Skills in Microsoft Excel (sorting, filtering, and basic formulas) and Microsoft are a must!
• Previous experience in a customer service or order fulfillment role
• Familiarity with shipping platforms