Customer Service Representative

Operations Support Specialist/Customer Service Representative

Our firm is representing a professional administrative operations center in Clearwater seeking a high-caliber Operations Support Specialist/Customer Service Representative. This is a technical, phone-based position focused on the medical insurance sector, requiring a high degree of accuracy and professional decorum.

The ideal candidate is a disciplined service professional who thrives in a structured environment and possesses the critical thinking skills necessary to master complex internal procedures. You will serve as a key point of contact for agents and policyholders, ensuring every inquiry is handled with precision and documented with an elite level of detail.

Key Responsibilities:

• Inquiry Management: Provide accurate information to agents and policyholders regarding specific account status and standard procedures.

• Concurrent Documentation: Utilize internal systems to create a clear, real-time audit trail for every interaction, ensuring total compliance with quality standards.

• Administrative Processing: Execute mandated account updates, including financial information changes, address updates, and the issuance of identification materials.

• Professional Correspondence: Generate official letters and notices using approved templates, ensuring all records are perfectly maintained within the imaging system.

• Operational Outreach: Conduct targeted outbound calls to gather or provide essential information required for efficient file processing.

• Team Collaboration: Work closely with supervisors and colleagues to ensure response accuracy and maintain a seamless department workflow.

Experience and Qualifications:

• Professional Environment Experience: Proven experience in a call center or structured office support environment is required. You must be comfortable with a set schedule and the discipline of a stationary, high-production workstation.

• Critical Thinking: The ability to move beyond a script, utilizing active listening and analytical skills to solve problems for various personality types.

• Documentation Discipline: Exceptional verbal communication and a commitment to meticulous, real-time note-taking.

• Education: High school diploma or GED equivalent.

• Industry Familiarity: Prior experience in insurance or a related regulated industry is preferred but can be taught to a candidate with a strong desire to learn and grow.

• Technical Savvy: Proficiency with Microsoft Office and the ability to navigate proprietary database systems.

• Reliability: Must have reliable transportation and a consistent track record of punctuality for this on-site role.

Compensation / Pay Rate (Up to): $20.25