Customer Service Representative

Customer Service Representative

Shift/Hours: Monday - Friday Pay Rate: $16 - $17 /hr. DOE Location: Fort Myers, FL Experience: 1+ Years Call Center Experience

Summary: We are hiring an engaging and solutions-focused Customer Service Representative to deliver high-quality support to our client's customers. This role involves handling inquiries, resolving issues, and processing requests to ensure excellent customer satisfaction.

Customer Service Representative Key Responsibilities:

• Answer inbound customer calls, emails, and/or chat messages promptly and courteously.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and explaining the best solution.
• Process orders, forms, applications, and customer requests accurately.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Uphold a positive, professional, and empathetic attitude at all times.

Customer Service Representative Qualifications:

• High school diploma or equivalent.
• Proven customer service or call center experience (1+ year preferred).
• Excellent verbal and written communication skills.
• Strong active listening and de-escalation skills.
• Proficiency in basic computer applications and data entry.

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• 401(k) Retirement Plan
• Holiday Pay

PrideStaff Hiring Requirements: Must be 18+ Years Old Must be Willing to Submit to a Pre-Employment Background Check Must be Willing to Submit to a Drug Screen Must be Able to Provide Proof of Eligibility to Work in The U.S.

Compensation / Pay Rate (Up to): $16.00 - $17.00 Per Hour