Customer Service Representative
PrideStaff
Customer Service Representative
A large property management organization in Laguna Woods is seeking experienced Customer Service Representatives for their call center. The ideal candidate will be a motivated, multi-tasker who can hit the ground running in their Resident Services Division. The Resident Services Division is the organization's central customer service hub for all resident inquiries. Representatives handle a large volume of resident phone calls and service requests with the highest level of patience and professionalism. This is a temp to hire opportunity. The hours are Monday to Friday, 8AM to 5PM. The pay is $20 an hour.
Candidates who are adaptable, engaging and have a great attitude will excel in this role!
Responsibilities:
- Answers a large volume of telephone calls and personal resident requests for service.
- Solicits and enters pertinent data into computer system.
- Schedules work to the satisfaction of the resident.
- Prepares appliance replacement cost estimates and contracts.
- Provides status updates of service requests to residents as requested.
- Participates in a wide-range of customer service activities.
Qualifications:
- Must communicate pleasantly and effectively with the residents of who represent many different locales and/or foreign countries.
- Able to type fast and accurately.
- Able to prioritize and make decisions quickly.
- Background in troubleshooting or IT a plus!
Excellent Benefits package available (once hired by the company):
- Medical, dental
- FSA
- 401(k) matching
- Sick time
- Paid holidays
- Vacation time
Compensation / Pay Rate (Up to): $19.00 - $20.00 Per Hour