Customer Service Representative

Bilingual Spanish Customer Service In A Call Center

Bilingual Spanish Customer Service in a call center for a durable medical goods company located in Tustin CA. Pay rate: $21hr. Bilingual Spanish is a must. Strong computer skills. Call center environment- inbound calls. 50 to 70 calls. Start date 04/13/2026. Work hours: 9:30am to 6:00pm Monday to Friday. Training schedule: 9:30am to 4:30pm Monday to Friday. Term: possibly 6 months.

Job Description: The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.

Essential Job Functions:

• Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers
• Answer high volume of incoming telephone calls from referral sources and customers
• Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
• Verify insurance eligibility and coverage
• Provide exceptional customer service while speaking on the phone
• Complete member intake, create and schedule orders accurately based on established quality assurance standards
• Ensure data is entered accurately and in a time-sensitive manner
• Inform patients of applicable copays, financial obligations, purchase vs rental options
• Completely document patients' account with proper notes and account updates
• Follow up on all open tasks in a timely manner
• Maintains working knowledge of current home care products and services offered by the company and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
• Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
• Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
• Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
• Reports to work daily, on time, and ready to work
• Must participate in mandatory on-call and call-back program to respond to emergencies

Minimum Qualifications:

• High school diploma or equivalent required
• Minimum two (2) year's experience in a customer service
• At least one (1) year of Call Center or medical / healthcare environment experience
• Excellent listening skills and communicate in an empathetic manner
• Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)
• Ability to communicate professionally and tactfully, both orally and in writing.
• Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
• Ability to work in a fast-paced environment

Compensation / Pay Rate (Up to): $21.00 - $21.00 Per Hour