Customer Service Representative (temporary - Full - time)

Customer Service Representative (Temporary, Full-Time)

PrideStaff is seeking a professional, detail-oriented Customer Service Representative on behalf of a leading manufacturing client in the Hackettstown, NJ area. This role focuses on supporting the EMI Filters department through high-level sales support and account management.

This is a great opportunity for a candidate who excels at technical data management and enjoys acting as the vital link between customers, sales managers, and production teams.

Position Details

• Pay Rate: $25.00/hour
• Duration: Temporary (May 1st to October 15th), with potential for extension or permanent conversion.
• Schedule: Full-Time, Monday – Friday
• Location: Hackettstown, NJ

Key Responsibilities

• Account Support: Serve as the primary contact for customers, manufacturing representatives, and regional account managers.
• Order Management: Process purchase orders from all channels (web, email, e-catalog) and ensure a smooth transfer to the Operations team for execution.
• Backlog Monitoring: Track customer backlogs to ensure optimum performance and efficiency for every shipment.
• Data Integrity: Maintain accurate Master Data, including billing/shipping info, Incoterms, and customer contact details.
• Problem Resolution: Manage change orders, expedites, RMA transactions, credit/debit memos, and cancellation requests.
• Quoting: Generate standard product quotes based on established marketing price lists.
• Specialized Systems: Access customer portals for invoicing and notifications; may involve processing Military Service Returns using WAWF and Exostar systems.

Qualifications & Skills

• Experience: Previous experience in a professional customer service, sales support, or account management role.
• Software Proficiency: Intermediate knowledge of Microsoft Excel and Word is required.
• Technical Aptitude: Experience with ERP systems and CRM tools is a significant plus.
• Communication: Ability to interpret complex information and determine the most effective mode of communication for internal and external stakeholders.
• Professionalism: Comfortable participating in customer visits or audits when necessary.

Why Work with PrideStaff?

At PrideStaff, we provide our employees with a supportive environment and the resources they need to succeed.

• Weekly Pay: Consistent, reliable paychecks.
• Health Benefits: Comprehensive options available during your temporary assignment.
• Career Growth: We work with top-tier local employers to help you find the right fit for your skills.

Does this sound like the right fit for you? Apply today for immediate consideration!

Compensation / Pay Rate (Up to): $25.00 - $25.00 Per Hour