Customer Service Clerk

Customer Service Clerk

Are you looking for your next opportunity? PrideStaff Financial is working with a company in the Reno, NV area with great company culture and is looking for a positive candidate to join their team.

Position Title: Customer Service Clerk

Job Summary: The Customer Service Representative provides excellent customer service support by telephone and email. Resolving and or communicating customer concerns and complaints to the appropriate individuals in a timely manner. Willing to work in a fast-paced environment and have attention to detail.

Duties and Responsibilities:

• Answer multi-line phone system and assist customers
• Directs calls to the correct station/person.
• Strong communication skills written and verbal with customers and coworkers.
• Establishes and maintains files. Correctly uses a filing system and keeps files in logical order so that material is readily retrievable.
• Processes documents in accordance with established procedures including checking for accuracy and completion of entries and fields.
• Communicates client needs, concerns, and delivery information to team members in a timely manner.
• Understands responsibilities and duties, can priorities and demonstrates effective problem-solving skills.
• Understands and can apply appropriate procedures to use the database systems to respond to requests for internal reports and information.
• Performs additional duties of a similar nature as assigned.
• Work in a fast-paced environment.

Education, Experience, Training:

• High School diploma or GED equivalent.
• Strong computer skills
• Comfortable in Microsoft Office
• Strong verbal and written communication skills
• 1 year of experience in administration

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Monday - Friday, 8:30AM - 5PM $18/hr