Chat Customer Service

Chat Customer Service

Location: On-site in Carrollton, M-F 8-5

Compensation: $20.00/hr

Duration: 4–6 Week Contract

Our client is a family-owned boutique brand that believes the home is a place for connection, self-care, and celebration. They create artfully designed, modern lifestyle pieces that turn everyday moments into something special.

How You'll Spend Your Day

• Being the Brand Voice: You'll manage inquiries across email and social media. This requires more than just professionalism—it requires wit, warmth, and a lighthearted touch that mirrors the brand's high-end, boutique feel.
• Product Expertise: You'll become a specialist in the various collections, helping customers choose the specific pieces that fit their unique style and needs.
• Order Advocacy: From tracking shipments to managing returns and exchanges, you'll work hand-in-hand with the Texas operations team to smooth out logistical hiccups before the customer even feels them.
• Community Education: You'll assist new customers with product care, "quick-start" guides, and general questions to ensure they get the most out of their purchase.

What You Bring to the Table

• High EQ: You lead with empathy. You understand that behind every email is a person who just wants to be heard and helped.
• The "Boutique" Tone: You can write a clear, concise email that still feels personal. You know how to balance professional clarity with a fun, supportive brand voice.
• E-commerce Literacy: You have prior experience in a customer-facing e-commerce role. If you're already comfortable with Shopify and Gorgias/Zendesk, you're exactly who we're looking for.
• Detail Obsession: You're the person who catches the small stuff—the wrong zip code, the specific gift note request, or the shipping anomaly—before it becomes a headache.

Ready to help our client keep their community happy? Let's talk.

Compensation / Pay Rate (Up to): $20.00 - $20.00