Call Center Customer Service Representative

Call Center/Customer Service Representative/Data Entry Temp

Call Center/Customer Service Representative/Data Entry Temp - on temporary HOLD M - F 8 am - 9 pm ( 8 hour shift ) Times vary

Customer Service Representative

Responsible for providing professional, high-quality phone support regarding pharmacy benefits to clients, pharmacies, and members.

Key Responsibilities:

• Promptly and courteously answer inbound calls.
• Assess, prioritize, and resolve customer issues effectively.
• Document all pertinent call information.

Requirements:

• 1+ year of customer service experience (call center preferred).
• Proficiency in Windows-based applications.
• Excellent verbal communication, telephone etiquette, and critical thinking skills.
• Ability to work independently and adapt to change.
• Preferred: PBM/healthcare experience, Pharmacy Technician certification, or Bilingual (English/Spanish). Education High School Diploma or equivalent Pharmacy Technician Certification is a plus Physical Demands - Requires sitting, standing, and occasional light lifting. *Must meet drug screen & background criteria

Compensation / Pay Rate (Up to): $15.00

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.