Bilingual Account Manager

Bilingual Account Manager / Collector

Our client in Irving is looking for a Bilingual Account Manager/Collector to join their team on a Temp to Hire basis! They are a specialized financial services firm in the automotive industry that helps lenders and financial institutions manage "at-risk" or complex consumer loan portfolios. Their core expertise lies in handling accounts that require specialized regulatory knowledge, including bankruptcy servicing, asset recovery, and deceased/probate account management.

This is a small, close-knit company where culture fit is paramount. They offer a supportive environment for professionals who value integrity and collaboration.

Position Summary

The Account Manager is responsible for specialized collection activities, including contacting customers and negotiating payment arrangements on outstanding debt on auto loans. This role requires a balance of firm negotiation and professional empathy, particularly when navigating sensitive financial situations.

Essential Duties & Responsibilities

1. Portfolio Management: Maintain a queue of accounts with regular review, phone calls, and consistent follow-up work.
2. Negotiation: Establish payment arrangements with a sense of urgency and firm deadlines.
3. Fact-Finding: Conduct conversations to locate collateral information and perform skip-tracing according to established practices.
4. Compliance: Follow all established policies, procedures, and training guidelines while preserving the confidentiality and security of sensitive information.
5. Team Contribution: Serve as an active member of the team, contributing to a positive work environment and assisting with special projects as requested.

Qualifications & Competencies

• Bilingual: Professional fluency in both English and Spanish is required.
• Communication: Excellent written and verbal communication skills; strong negotiation and active listening abilities.
• Experience: 2 years of experience in collections in the automotive industry is required.
• Specialized Knowledge: Prior experience with Bankruptcy is highly preferred.
• Technical Skills: Computer proficiency and a genuine desire to learn new systems.
• Education: High school diploma or equivalent required.

Requirements

• Location: This position is 100% onsite in Irving, Texas.
• Vetting: Candidates must pass a background check, drug screen, and credit check.
• Attributes: Must be results-oriented and a strong culture fit for a small-office environment.

Compensation / Pay Rate (Up to): $22.00 - $24.00