Assistant Customer Service Manager

Assistant Customer Service Manager

Pay: $20.00 - $22.00 per hour

Job Title: Assistant Customer Service Manager

Pay Rate: $20.00 per hour

Job Type: Full-time (40 hours/week)

Schedule: Flexible schedule with weekend availability required

Role Overview

Are you a natural problem-solver who keeps your cool when things get heated? We are looking for a dedicated Assistant Customer Service Manager to help lead our front-line team. In this role, you won't just be managing tasks; you'll be the bridge between departments and the steady hand that turns a frustrated customer into a loyal fan.

If you have a background in service and a knack for leadership, we want to hear from you.

Key Responsibilities

• Conflict Resolution: Act as the primary point of contact for complex customer complaints, using de-escalation techniques to reach positive outcomes.
• Operational Facilitation: Serve as a liaison between various departments to ensure customer needs are met and internal processes run smoothly.
• Team Support: Assist the Manager in daily operations, providing guidance to staff on best practices for service and efficiency.
• Problem Solving: Identify recurring issues in the customer journey and propose creative, level-headed solutions to improve the overall experience.

What We're Looking For

• Experience: At least 1 year of experience in customer service. Previous experience in an assistant management or supervisory role is strongly preferred.
• The "Cool Factor": You possess remarkable patience and level-headedness, even in high-pressure situations.
• Communication: Exceptional verbal and written communication skills for both customer interaction and inter-departmental collaboration.
• Availability: Must be able to work a flexible 40-hour week, including weekends.

Skills & Aptitudes

• Expertise in customer de-escalation.
• Strong critical thinking and "on-your-feet" problem-solving.
• Ability to remain professional and empathetic under pressure.
• Organized, proactive, and team-oriented.

Work Location: In person

Compensation / Pay Rate (Up to): $20.00 - $22.00