Technical Support Analyst

Technical Support Analyst

Join the Global Pioneer of Predictive Demand Intelligence

At PredictHQ, we're redefining how businesses forecast demand by eliminating blind spots caused by unforeseen, event-driven disruptions. As the leader in predictive demand intelligence, our AI-powered platform helps companies master predictability - empowering them to optimise inventory, staffing, pricing, and marketing by understanding not just what events are happening, but why they matter.

From concerts and sports games to unexpected weather events and airport disruptions, we track and forecast the impact of millions of real-world events across the world. Our platform leverages cutting-edge machine learning to create high-quality, forecast-grade data to deliver actionable insights via powerful APIs and an intuitive web app. The result? Businesses can anticipate demand spikes and dips with unmatched accuracy and agility.

Our dynamic models adapt to changing conditions in real time, allowing customers to make smarter, faster decisions. That's why industry giants like Domino's, Uber, Expedia, and IHG rely on PredictHQ to stay ahead of demand and turn unpredictability into opportunity.

Founded in 2016 and backed by Lightspeed Venture Partners, Sutter Hill Ventures, and Aspect Ventures, PredictHQ has offices in Auckland and San Francisco.

Job Purpose

As a Technical Support Analyst, your core mission is to provide expert technical assistance to our customers, ensuring they not only resolve issues but truly succeed with our data and products.

In this role, you'll be the first line of support, confidently diagnosing and resolving customer-related technical issues while managing and prioritising multiple support queries efficiently. With your sharp problem-solving skills, deep technical curiosity, and understanding of data quality principles, you'll deliver timely solutions that enhance the customer experience and improve our product in real-time.

You'll work closely with cross-functional teams across Product, Engineering, and Customer Success to escalate, communicate, and collaborate. Your proactive mindset will be key as you help build a robust technical knowledge base, monitor support channels, and surface insights from customer interactions to influence continuous improvement.