Technical Service Representative - Automotive Coatings

Technical Service Representative

The Technical Service Representative (TSR) holds primary account responsibility and supports sales by providing expert product and technical guidance. They ensure PPG coatings outperform competitors through strong service, proactive quality support, and deep knowledge of PPG technologies. This is an onsite position located in Montgomery, Alabama.

Key Responsibilities:

• Ensure Automotive Coatings customer satisfaction by providing technical service in customer plant on a wide range of products and application techniques.
• Provide sales support to maintain and expand business at existing accounts and effective start-up of new products.
• Provide Paint Application Technical Service/Support for the Customer.
• Build sales position by establishing strong customer relationships at all levels, provide resolution to customer's concerns, and quickly troubleshoot problems.
• Implement strategies to help manage inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence, and maximize freight advantages.
• Identify customer's needs / expectations and assess competitive activities such that sales strategies can be developed to increase sales / profits.
• Maximize profit contribution by differentiation through technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer's production line.
• Primary contact person for all customer complaints and questions. Will be the lead spokesperson / liaison in communicating between the customer and internal PPG support departments.
• May be asked to lead customer projects, assist with process improvements, and look for cost savings for the customer. This will also include inventory management, which may also include the ordering of all products for the customer and developing usage reports.
• You will also service other customers in surrounding states and support the sales and service team as needed.

Qualifications:

• High school diploma or GED required
• 2+ year of experience working with Ecoat and desirable Top Coat experience.
• Automotive coatings experience preferred
• Pretreatment, Base Coat, Ecoat, Powder, and Liquid coatings experience preferred
• Application troubleshooting experience in two or more technologies preferred
• Willingness to work for the first/day shift daily and also during the weekend when necessary
• Must have valid US driver's license