Technical Service Representative - Automotive Coatings

Technical Service Representative - Automotive Coatings

As a Technical Service Representative - Automotive Coatings, you will represent PPG at customer facilities ensuring automotive coatings meet customer satisfaction by providing technical service on a wide range of products and application techniques. You will provide sales support to maintain and expand business at existing accounts and effective start-up of new products. You will provide paint application technical service/support for our GM account and sit on-site.

Key Responsibilities

• Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Record weekly inventories and communicate status both externally and internally.
• Perform required tests for material and process systems, and prepare technical reports for customers
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
• Participate in weekly meetings with technical experts to review site projects and activity.
• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed
• Use PPG digital tools to capture critical data and facilitate problem solving.
• Support any special projects, as needed.
• Provide sales support to maintain and expand business, and ensure effective start-up of new products.

Qualifications

• HS diploma or equivalent required.
• 3+ years of field experience with multiple industrial coating technologies including water-borne base coat/clear coat systems, OEM paint approval process, and specifications OR 3+ years in a technical setting or paint application environment and experience in Tier 1 automotive manufacturing, water-borne Paint mixing and adjustment experience.
• E-Coat experience, a plus
• Digital literacy, and technical report writing.
• Ability to work weekends or is necessary.
• Must have a valid US driver's license.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.