Technical Service Representative

Technical Service Representative

As a Technical Service Representative, you will be an important part of delivering excellent customer service and acting as an on-site PPG expert. You will ensure customer satisfaction by providing product and technical guidance, along with participating in ongoing continuous improvement for the site.

You will report to the Optima Solutions Manager and be based at Polycon Industries in Guelph, Ontario.

Key Responsibilities

• Record daily inventory count at site, keep accurate recordings in the log sheets, estimate usages, foresee possible issues with inventory and expiration dates.
• Attend daily meetings with customers to provide feedback from data collected, and answer questions and provide recommendations as needed.
• Participate in meetings with internal PPG departments such as Technical, Commercial, Quality, Production, etc., to address projects, quality and/or technical issues.
• Perform required tests for material and process systems, prepare technical reports and submit to Customer with conclusions and recommendations.
• Support the ongoing activities of onsite PPG customer team at production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
• Provide resolution to customer inquiries, application process monitoring, mix-room supervisors, consignment inventory, material ordering, and hands-on support; followed by a written daily shift report.
• Support any special projects as needed.

Qualifications

• HS Diploma required.
• 5+ years field experience with various industrial coating technologies.
• Ability to collaborate with all levels of site personnel to solve challenges and communicate complex or technical information to all backgrounds.
• Excellent digital literacy and documentation experience; Familiarity with using MS Office, Power BI and CRM databases.
• Lift approx. 25lbs on a limited basis.
• Flexibility to work different shift times, including evening hours as dictated by customer needs.

Annual salary range for this position is $72,000 - $94,500 CAD + 7% bonus target eligibility.

PPG provides comprehensive benefits including medical, dental, vision, RRSP (Registered Retirement Savings Plan), vacation and paid holidays.

We do not use artificial intelligence (AI) to screen or evaluate candidates.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.