Technical Service Representative - Automotive Coatings

Technical Service Representative

As a Technical Service Representative, you will serve as PPG's onsite representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on vehicle quality through pretreat. This role partners closely with Plant Operations and Management to support customer success, achieve PPG business objectives, and drive continuous improvement and effective problem resolution.

Specialized training will be provided for the role. This position reports to the Optima Solutions Regional Manager and you will be based onsite at our customer's location in Louisville, KY.

Key Responsibilities

• Support the ongoing activities of PPG onsite at customer automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
• Ensure accurate reporting to the Paint process team.
• Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and promote Health, Safety, and Environmental mentorship is always followed.
• Providing resolutions to customer inquiries, application process monitoring, mix-room supervisors, inventory, material ordering, and hands-on support; followed by a written daily shift report.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.

Qualifications

• HS Diploma, GED or equivalent.
• 2+ years of experience in Automotive Paint/Coatings such as paint mixing, application, spray booth, or similar experience in industrial or OEM coatings.
• Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.
• Thrives in a team-based environment, partnering with others to solve challenges.
• Comfortable working in a customer production environment, around automated equipment, and be able lift 30 lbs. on a limited basis.
• Willingness to work occasional evening or weekend hours as needed.

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings.

About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com.

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We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

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