Technical Service Representative - Automotive Coatings

Technical Service Representative - Automotive Ecoat And Paint

As a Technical Service Representative - Automotive Ecoat and Paint, you will represent PPG onsite ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service; focus your concentration on Ecoat, Color and Appearance control to their specifications. Be responsible for both the Plant and PPG goals. You will participate in Continuous improvement team and problem-resolution meetings with Plant Operations and Management!

Specialized Training provided to those who meet the qualifications of the role. Will report to the Optima Solutions Site Manager and sit at our Mercedes Benz Vans site in Ladson, SC.

Responsibilities:

• Support the ongoing activities of onsite PPG customer team at automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
• Ensure plant operations are functional and provide the customer with proactive support as needed.
• Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and to ensure Health, Safety, and Environmental mentorship is always followed.
• Provide resolution to customer inquiries, application process monitoring, mix-room supervisors, consignment inventory, material ordering, and hands-on support; followed by a written daily shift report.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.
• Hold weekly meetings with technical experts to review weekly test reports.
• Engage daily with customer to provide feedback from data collected, and answer questions and provide recommendations as needed.
• Record weekly inventories and communicate to management for publication to customer and PPG internally.
• Use PPG digital tools (ETQ, SAM, Daily Dashboard as requested).
• Hold self-accountable to meet commitments and take ownership.
• Support any special projects as needed.
• Provide sales support to maintain and expand business and ensure effective start-up of new products.

Qualifications:

• HS diploma or equivalent required
• 5+ years field experience with various industrial coating technologies including Ecoat, solvent borne base coat/clear coat systems, OEM Ecoat/Paint approval process and specifications.
• Must have experience with Ecoat/color evaluation and color adjustments, Ecoat/Paint Material Adjustment.
• Proficient in Microsoft programs Excel, Word, PowerPoint
• Able to continually work in customer production environment, around automated equipment, and be able lift 50 lbs. on a limited basis.
• Ability to work well within a team environment to solve challenges.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.