Site IT Support (SIS) EMEA Shops & AMEFO Region

Site It Support Leader/Coordinator

We are seeking an experienced Site IT Support Leader/Coordinator to lead and oversee a distributed team of 2nd Line IT Support specialists across multiple sites and countries.

The role is responsible for ensuring consistent IT support delivery, coordinating activities across locations, and serving as the key escalation point for technical and operational issues.

The ideal candidate combines strong technical knowledge with excellent leadership, organizational, and communication skills.

Key Responsibilities

• Team Leadership & Coordination
  • Supervise and coordinate a team of Site IT Support engineers across multiple remote locations.
  • Act as the primary escalation point for 2nd line issues.
  • Allocate tasks, monitor workload, and ensure effective coverage of business-critical support.
  • Conduct regular team meetings and knowledge-sharing sessions.
• Operational Management
  • Ensure incidents, service requests, and problems are resolved within agreed SLAs.
  • Track and report on team performance, ticket volumes, and resolution metrics.
  • Maintain alignment with global IT standards, security policies, and compliance requirements.
  • Coordinate local support activities with 3rd line/global IT teams.
• Process & Continuous Improvement
  • Drive the standardization of support processes and documentation across sites.
  • Contribute to the development of knowledge base articles and best practices.
  • Identify recurring issues and work with engineering teams to implement permanent fixes.
  • Support IT project rollouts and coordinate local implementation.
• Collaboration & Communication
  • Work closely with IT and site management on operational matters.
  • Support clear communication on incidents, changes, and project impacts.
  • Contribute to building strong relationships with both local users and global IT teams.

About Us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.