Junior Customer Service Specialist With German
PPG Industries
Kick-start Your Career With Us!
Are you a student or a recent graduate looking to gain your first professional experience in an international environment? Do you want to develop strong communication skills, work directly with customers, and build a solid foundation in customer service? Join our team as a Junior Customer Service Specialist and take your first step toward a career full of growth opportunities!
Location: Wrocław
Work model: Hybrid (3 days from office / 2 days from home)
Key Responsibilities:
- Communicating with Business and Clients through phone and email
- Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines
- Prepare and monitor rebates calculation, commission in time and respond promptly to customer requirements
- Prepare monthly/quarterly reports
- Manage customer requests effectively
- Build sustainable relationships and trust with Business through open and interactive communication
- Follow customer service best practices, procedures, PPG guidelines and policies and legal requirements
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Give feedback on KPI's, team results and open actions during the weekly or monthly meeting
Qualifications:
- Secondary education or higher
- Fluency in English and German
- Familiarity with MS Office environment (Good knowledge of Microsoft Excel)
- Good communication skills
- Cooperation within the team
- Conscientiousness
- Problem solving
- Organizational skills
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.