Easy Open End (EOE) Technical Support Role

Technical Service And Trial Support Representative

To provide technical service and trial support to end-makers and coil coaters throughout the EMEA region and act as first responder for other segments when geographical proximity dictates.

Principal Responsibilities:

• Attend key trials across the entire EMEA region
• Previous experience in end-makers or engineering
• Ability to optimize machinery settings
• Ensure all trials and plant related activities are carried out and managed to PPG EHS policies
• Provide technical support to customers with new technologies and legacy products.
• Coordinate technical assistance to our major customers
• Ensure all trials and plant related activities are carried out and managed to agreed standards and with "Best-in-Class" line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools.
• Deliver training programmes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities
• Liaise with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites.
• Deliver world-class post-conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner-Tregoe programmes
• Instigate continuous improvement programmes at customer facilities
• Establish effective working partnerships with plants
• Establish effective working partnerships with PPG peers.
• Effective use of the Technical Support SharePoint site to share data and experience on a Global basis.
• Carry out Troubleshooting activities at customer sites.
• Investigate and understand failed trials in order to learn how to ensure the same issues are not repeated.
• Work with Segment Support labs to test trial can items and assist in local development projects if necessary

Requires:

• Experience of PPG EHS policies and reporting methods
• Clean driving licence
• English-speaking to high level
• Good communications and interpersonal skills.
• Understanding of Packaging Coatings business, with a focus on the EOE sector.
• Willingness to travel extensively within EMEA as necessary
• Ability to self-arrange and execute any required travel plans efficiently using the PPG travel tools (e.g. booking own flights, hotel and hire car)
• Ability to train PPG and customer personnel

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.