Customer Support Advisor

Customer Support Advisor

We are excited to announce a fantastic new opportunity for a Customer Support Advisor to join our Architectural Coatings team based in Carrickfergus. If you have previous experience in a customer support role, this is an excellent opportunity for you to join a dynamic group with excellent benefits and career progression.

We are a global company founded in 1882, with a presence in Northern Ireland and the Republic of Ireland for nearly 40 years. Our brands, Johnstone's and Leyland Paint, are supported by a 60,000 square foot warehouse and distribution facility in Carrickfergus, along with 27 Johnstone's Decorating Centres across Ireland. We place a strong emphasis on colleague engagement, achieving a score of 4.22 out of 5 in Gallup's Global Q12 annual colleague survey.

Why You Will Love Working Here?

• Competitive starting salary with yearly pay reviews
• 35 days of annual leave, including bank holidays
• Company annual bonus scheme of up to 6% of annual salary
• Generous company pension contributions
• Excellent career progression – We develop our people with online programs and the PPG Training Academy
• Fantastic company-funded private healthcare plan, with options to extend coverage to family members
• Generous staff discount on paint and decorating tools at Johnstone's Decorating Centers
• Colleague recognition program that recognizes and rewards our colleagues
• Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
• Colleague assistance program for 24/7 wellbeing support and cycle to work scheme

A Day in the Life of…

As a Customer Support Advisor, your responsibilities will include:

• Provide exceptional support to customers via multiple channels
• Resolve customer enquiries and issues promptly and professionally
• Providing key support to sales representatives and other areas of the business
• Stay up to date with product knowledge and promotional activities
• Maintain accurate records of customer interaction and solutions

Qualifications:

• Previous experience in customer support or similar role
• IT literate and ability to multi-task
• Excellent communication and interpersonal skills
• A professional, positive customer facing approach
• Strong problem solving abilities and attention to detail