Customer Service Specialist With French

Customer Service Specialist

The Customer Service Specialist plays a critical role in supporting the front-line customer service operations by handling administrative tasks, processing orders, managing data, and ensuring the smooth functioning of back-office processes.

They contribute to the overall efficiency and effectiveness of the customer service department, enabling frontline staff to focus on delivering exceptional service to customers. Responds to inquiries via email or CRM to provide problem resolution in accordance with the Organization's service standards.

Location: Wrocław

Work model: Hybrid

Your Responsibilities:

• Contact with internal customers (by phone and email) regarding availability of goods, order delivery dates, complaints during delivery, etc.
• Contact with carriers (by phone and email) regarding order delivery dates and returns, logistic complaints, etc.
• Management of orders
• Changing address, date, warehouse, quantity of goods in orders as needed
• Entering technical complaints (without processing) and issuing credit notes to the customer
• Handling logistical complaints (analyzing the case, issuing credit notes, debit notes and returning goods if necessary)
• Organize the return of goods from the customer to the warehouse and ensure its implementation
• Shift work - providing business support until 5:00 p.m.

Our requirements:

• Secondary education or higher and/or 2+ years of relevant experience
• Fluency in French and English
• Good knowledge of MS Office environment
• Experience in SAP/Client Link and other ERP environments is a plus
• Problem solving
• Ability to take ownership of specific area of work
• Good communication skills
• Cooperation within the team
• Conscientiousness
• Problem solving

Competencies:

1. Attention to Detail: Meticulous attention to detail and accuracy in data entry, order processing, and documentation to ensure error-free operations and compliance with quality standards.

2. Organizational Skills: Strong organizational and time management skills to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment with competing demands.

3. Analytical Thinking: Analytical mindset with the ability to analyze data, identify patterns, trends, and insights, and make data-driven decisions to improve processes and enhance performance.

4. Problem-Solving Abilities: Effective problem-solving skills to troubleshoot issues, resolve discrepancies, and address customer concerns, utilizing critical thinking and sound judgment to achieve positive outcomes.

5. Communication Skills: Clear and concise communication skills, both verbal and written, to convey information effectively, collaborate with team members, and interact professionally with customers and stakeholders.

6. Inference skills: data handling, data processing and inference skills

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.