Customer Service Specialist (data Analysis)

Customer Service Specialist

Join PPG Global Business Services as a Customer Service Specialist and support our European operations in customer service and operational processes within an international environment. In this position you will report to Customer Service Team Leader.

This role is intended for an experienced Specialist who feels comfortable working with data, prices, and systems, but is not expected to act as a subject-matter expert or senior analyst. If you value accuracy, structured work, and collaboration, this position may be a very good fit.

Location: Wrocław (ul. Curie-Skłodowskiej 12)

Work model: Hybrid (work from home 2 days per week)

Key Responsibilities:

• You will process and maintain customer data, orders, pricing, and transactions
• You will ensure data integrity, consistency across systems
• You will handle customer service requests such as order updates, pricing queries, discrepancies, and follow-ups
• You will analyze issues and discrepancies and resolve them based on defined procedures
• You will prepare invoices, statements, and basic billing documentation
• You will support daily operational activities and respond to internal stakeholder inquiries
• You will cooperate with Sales, Supply Chain, Finance, and IT teams in day-to-day operations
• You will maintain process documentation and follow established SOPs
• You will support quality checks and corrective actions when required
• You will participate in onboarding and training of new or junior team members
• You will take part in internal trainings and knowledge-sharing initiatives
• You will support process transitions and assist with documentation where needed
• You will perform other standard customer service–related tasks assigned within the team

Qualifications:

We are looking for a Customer Service Specialist who:

• Has experience in customer service, pricing, order management, or finance-related roles (e.g. AR/AP)
• Is comfortable working with numbers, data, and transactional processes
• Has experience working with ERP systems (e.g. SAP, Oracle, Vision, AX or similar)
• Uses Excel in daily work
• Speaks English fluently
• Is detail-oriented, responsible, and reliable
• Works independently within a defined scope while being a strong team player

Nice to Have:

• Good analytical skills
• Experience with Power BI or Power Query
• Experience with ServiceNow
• Advanced Excel skills (e.g. complex formulas, macros)
• Knowledge of an additional language (German, Italian, Spanish)

About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.