Customer Service Representative II

Customer Service Representative

As a Customer Service Representative you will be the first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you'll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers. You will own that order until it ships from the facility and will be working directly with many cross functional teams such as Supply Chain, Operations and Shipping departments to ensure on-time delivery for your assigned accounts. You will directly manage an account load of customers and partner with our outside sales team for success. You will be empowered to proactively deal with customer service-related problems and implement corrective action plans when needed. You'll also gain a solid understanding of our business unit policies, systems, procedures and objectives. If you're looking for a foundation from which your career can grow, you'll find it here.

Main Responsibilities

• Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking
• Reviewing and updating daily priority list, customer and product file maintenance
• Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner
• Working with supervisor to help resolve issues and implement corrective action plans where needed.
• Learn all product lines and be able to assist with all Customer Service telephones regardless of the region or business segment to give full back-up support.
• Must have understanding of all PPG policies, guidelines and special product requirements and follow the ISO guidelines.

Qualifications

• A minimum of 2+ years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
• Experience entering a high volume of order data daily with low error rate essential
• Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
• Excellent organizational, administrative, follow up and analytical abilities
• Must be able to work independently without close supervision in a team environment
• Must be able to display enthusiastic, customer-focused professionalism
• Excellent attendance is a must

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.