Customer Service Representative With Spanish
PPG Industries
Customer Service Representative With Spanish
Do you enjoy helping others and solving problems in a fast-paced, international environment? We're looking for a Customer Service Representative with Spanish who will be the key link between our customers and internal teams. If you are fluent in Spanish and English, have a knack for communication, and want to be part of a collaborative team - this role might be perfect for you!
Your Responsibilities:
- First point of contact for customers (via mail and phone)
- Order entry, managing and monitoring all orders for customers
- Providing high level of customer service, with daily follow ups and clear communication with customers
- Communication and coordination between sales reps, customers, supply and factory, pricing
- Taking responsibility for invoice processing, amending invoices, issuing credit and debit notes, handling non-technical complaints
- Monitor delivery process, coordinate deliveries with warehouse and transport company
- Monitor stock situation - cooperation with supply and factory
Our Requirements
- Fluent Spanish and English is a must
- 1 year of experience in a similar position
- Knowledge of SAP system would be an asset
- Previous customer service experience will be considered an asset
- Organizational, interpersonal and communication skills
- Ability to work in international environment across cultures
- Quick learner with competence to resolve queries
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.